Email and Candidate Connections

  • If you need to email all the candidates who applied for a particular job, here is how to do so.

            Log in and scroll to the “Candidates” tab and click it to view a list of all your candidates.

            Go to the top of the page and click on “All Filters,” then scroll down and click on “Jobs,” then select the job you want to work with. If you desire, you can use the other filter tools to narrow down the list before bulk messaging the candidates.

            Scroll up and click the small “Name” box to select all candidates on the list. Click on “Email Candidates” from the options in the pop-up window. If you do not want to include a particular candidate(s) in the bulk email, you can unmask their names.

            On this page, you will find an email form where you will fill in the template type, subject line, message and so on. Scroll down and click on “Send Email” once you are done.

  • This is how you can edit your email templates.

            Log in and hover over the “Jobs” button, then click on “Active Jobs” and hover over the job you want to want with and click “Manage,” then scroll down and tap “Email Candidates.”

            Choose the email template you wish to edit and click “Edit.” Scroll to the bottom and click “Save Template” once you are done.


  • By selecting the Bcc option, you can send a copy of outgoing emails to candidates to yourself. This feature is important as our platform does not store outgoing or inbound mail.

            Log in and click on the “Candidates” tab to view a list of all your candidates. Mark all the candidates you want to email, then select “Email Candidate” from the pop-up menu. Please note that you can only send bulk email to candidates that applied for the same job. You will have to email candidates that applied for different jobs separately.

            From the page that appears on the screen, you can send emails like rejection letters, interview requests, or requests for more information to candidates.

            After writing the email, click on the “Send me a copy” box to Bcc yourself, then click on “Send Email” once you are done.

  • Yes. Here is how you can delete your email templates.

            Log in and go to “Candidates,” scroll to any candidate on the list and click the left side of their name, then mark the “Select” box. Select “Email Candidate” from the pop-up window.

            Scroll down and click “Select Email Template,” choose the template you want to delete and click the “Delete” button. You will be asked for a confirmation. Confirm by clicking “OK.”  

  • You can send messages to your candidates by:

            Logging into your account and scrolling to the Candidates page. To start a conversation, click the blue link with the name of the candidate you want to send a message to.

            Clicking on “Send Message” to compose a message to the candidate, then typing your message in the text box and clicking “Enter” when you are ready to send.

  • To send an email to your candidates, this is what you should do.

            Log in and scroll to “Candidates” to view a list of all your candidates, mark the boxes of the candidates you want to email, or check the box next to “Name to select all. Please note that you can only send bulk emails to candidates that applied for the same jobs. You will have to email candidates that applied for different jobs separately.

            After making your selection, select “Email Candidate” from the pop-up menu. From the page that appears, you can send outgoing emails like rejection letters, interview requests, or requests for more information to your candidates.

            Scroll down and click “Send Email” once you are done.

  • A custom auto-reply email can convey a particular job information and add a personal touch. This is how to set a custom auto-reply email message for candidates.

            Log in and click on “My Account,” then scroll down and select “Settings” and “Hiring Companies.” Choose the hiring company you want to use the auto-reply on and tap “Action,” then scroll down and click on “Auto-Reply Email.”

     

    Or select the name of the company you want to edit, then scroll up and select “Auto-Reply Email.”

            Enter your custom message in the “New Candidate Auto-Reply” box, then click on “Save Message.”

  • Only hiring managers can start new conversations, and not candidates. If the candidate is online, messages will be received instantly otherwise they will be sent an email notification with your messages.
  • Candidates will be unable to contact you unless you include your contact information in the job description. We strongly advise against sharing such information because it allows candidates to bypass the application process on our platform and contact you directly. You will receive an email notification when candidates apply to your jobs. We also store their information in your account for you to reference at any time.
  • Email templates help employers effectively organize the contacting and management of candidates. This is how you can create or edit templates.

            Log in and click on “Candidates,” choose the candidate you want to email, scroll down and tap the “Action,” then click on “Email Candidate.”

            You can create new email templates or edit an existing template from this page. If you want to create a new template, go to item 1 and click the drop-down arrow. Choose an email template, and click on “Add New Template.”

     

    If you want to edit an existing g template, go to item 1 and click the drop-down arrow. Click on Email template and choose the template you want to edit from the list of all your current templates, and click the “Edit” link in blue.

    Fill in the required details in the form spaces to create or edit a template. You can choose options like “Default Interview” or “Default Rejection” and click on “Save Template” to save your new templates.

     

    To auto-populate information, you can type in the variables below in your email template, and the variables will be auto-populated when you send your message.

    *[[applicant name]]

    *[[position]]

    *[[company]]

    *[[sender name]]

            You can send an email message using templates, simply follow the steps above. Choose the email template you want and make whatever changes you like and click on “Send Email” once you are done. You can see a preview of your messages by clicking on “Preview” before sending. You can also save a copy of the email by marking the “Send me a copy” box under the message. 

  • We do not automatically store emails you send through the system. If you want a copy, you have to select the “Send me a copy” box, and you will be Bcc’d a transcript of your email.

  • Yes. You can either set up an automated reply for each new candidate that applies to any job, or you can send a bulk email manually. Refer to the FAQ titled “How do I send bulk emails like interview requests and rejection letters to my candidates?” to learn how to send bulk emails, or follow these steps to create an automated response.

            Log in and click on “My Account,” scroll down and select “Settings” and click on “Hiring Companies.” Choose the company you want to use the auto-reply for.

            Select “Actions,” then click on “Auto-Reply Email.” Enter your custom response in the “New Candidate Auto-Reply Email” box and select “Save Message” to save.

  • Chibbz Recruiter will not display your address to candidates. You can also mark the “Select Options” box with the option “Block replies from candidates.”

  • This is how you can send bulk emails to your candidates.

            Log in and click on “Candidates” to view a page with all your candidates, choose the candidate you want to email or mark the “Name” box to select all. Please note that you can only send bulk emails to candidates that applied for the same jobs. You will have to email candidates that applied for different jobs separately.

            After making your selection, click on “Email Candidate” from the pop-up menu. From this page, you can send emails like rejection letters, interview requests, or requests for more information to your candidates. Click on “Send Email” once you are done.

Description:

 You can message candidates on the platform at any time. Below are all the details about our candidate communication features.